Rapid Response Monitoring
24/7 Professional Monitoring. Backed by Local Service
PDI Security Systems partners with Rapid Response Monitoring to provide dependable, around-the-clock professional alarm monitoring. Rapid Response's UL-listed monitoring centers handle incoming alarm signals and follow established response procedures, while PDI provides local system installation, maintenance, and service throughout Northern Nevada.
24/7 Professional Alarm Monitoring
Rapid Response Monitoring provides around-the-clock alarm signal monitoring through its UL-listed facilities, helping ensure incoming alarm events receive attention day and night.
Established Alarm Response Procedures
When an alarm signal is received, trained monitoring professionals follow established procedures for notification, verification when applicable, and contacting appropriate responders based on the account's instructions and alarm type.
Professional Monitoring. Local Support.
PDI handles system design, installation, troubleshooting, and ongoing service locally throughout Northern Nevada. Rapid Response provides professional monitoring for connected accounts, bringing together local expertise and dedicated monitoring resources.
What PDI Delivers
Intrusion Alarm Monitoring
Rapid Response Monitoring receives and processes intrusion alarm signals from connected security systems. Monitoring personnel follow account-specific response instructions, including contacting designated individuals and coordinating with emergency responders when appropriate.
Fire & Life Safety Monitoring
For properly configured and enrolled systems, Rapid Response provides professional monitoring of fire alarm and life safety signals. Its monitoring personnel follow applicable procedures for handling these events and notifying the appropriate parties or emergency responders.
Alarm Notification & Response Coordination
Monitoring procedures can include contacting account holders, designated emergency contacts, and responding agencies based on the signal received and the account's instructions. PDI works with customers to help establish and maintain appropriate monitoring arrangements.
Frequently Asked Questions
Answers to the questions we hear most about this partnership and the equipment PDI installs and supports.
What happens when my alarm system is triggered?
When a monitored alarm sends a signal to Rapid Response Monitoring, trained monitoring personnel follow the response procedures established for that account. Depending on the alarm type and account instructions, this may include contacting designated individuals, verifying the alarm when applicable, and notifying the appropriate emergency responders.
Who installs and services my alarm system?
PDI Security Systems handles installation, maintenance, troubleshooting, and service locally throughout Northern Nevada. Rapid Response Monitoring provides professional alarm monitoring for participating accounts. This gives customers a local team for their equipment and a dedicated monitoring partner for alarm signals.
Will my alarm system still communicate if the internet goes down?
Many alarm systems can be configured with cellular communication or backup communication paths to help maintain monitoring connectivity during an internet outage. The available options depend on your equipment and system configuration. PDI can evaluate your system and recommend appropriate communication options.
Partners We Trust
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Rapid Response Monitoring
Let's Talk About Your Fire & Security Needs
Whether you're considering a new installation, need service on an existing system, or want to explore your options, PDI Security Systems is here to help. Contact our experienced Northern Nevada team to discuss your property's fire and security needs.
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