Total Connect 2.0

Total Connect 2.0 is the app a ProSeries (or compatible legacy) customer actually touches every day. It turns the panel on the wall into something controllable from anywhere, and it is the surface where a monitored system delivers its day-to-day value.

Core functions

From the app a user can arm and disarm the system, check the state of every zone, and receive text and email alerts on alarms, troubles, and arming events. It pulls in Resideo and First Alert IP cameras and video doorbells for live view and two-way audio, so a customer can see and speak to a visitor at the door from an iPhone or iPad.

Beyond security

Total Connect 2.0 also fronts the smart-home side of ProSeries. Through the panel's Z-Wave radio it controls compatible thermostats, lighting, and locks, and supports scenes that tie those devices to security events — for example, turning on lights when the system disarms. For a customer, that consolidation into one app is often the difference between a system they use and one they ignore.

Why it matters for monitored accounts

Engagement drives retention. Accounts that use the app stay active longer and generate fewer nuisance calls because users can verify and resolve events themselves. When PDI hands off a system, getting the customer comfortable in Total Connect 2.0 is part of a clean install.