AlarmNet 360 Dealer Platform

AlarmNet 360 is the dealer-facing cloud platform that ties Resideo's connected products together. Where Total Connect 2.0 is the customer's window, AlarmNet 360 is the operator's command center — the tool a dealer uses to provision communicators, manage accounts, and keep a fleet of systems healthy.

Account and communicator management

Every ProSeries panel with a cellular or Wi-Fi communicator reports through AlarmNet. From the dealer portal, PDI can activate and manage radios, view communication status, push configuration, and troubleshoot connectivity without a truck roll. That remote visibility is what makes a large connected base manageable by a small service team.

Remote programming and diagnostics

The platform supports remote programming and firmware management for connected panels, so feature updates and fixes can be deployed over the network or cellular path. Diagnostics surface signal strength, supervision, and trouble conditions before they become customer complaints — a service model that rewards proactive dealers.

Why it matters operationally

The economics of modern alarm dealing hinge on minimizing truck rolls. A platform that lets PDI activate, program, update, and diagnose remotely turns what used to be field visits into a few clicks, which protects both margin and response time on the accounts that need real attention.